Failure to clarify cross-border trip backfires on Malaysian firm

Expectations of domestic or international travel should clearly be spelt out in job descriptions

The connection between Johor Bahru Malaysia across the strait of Johor to the town of Woodlands, Singapore
iStock.com/Kinsei-TGS

Highlighting the importance providing clear expectations on cross-border service delivery, Malaysia’s Industrial Court recently sided with an employee who was accused of refusing a work trip